Course Includes:
- Price: ₹ 6000.00
- Instrutor: Cursor Admin
- Duration: 6 Months
- Lessons: 0
- Language: Regional Language
- Certificate: Yes
Cursor Insert India
Certificate in Customer Service Associate
Certificate in Customer Service Associate
₹ 6000.00
Course Description
Module 1: Introduction to Customer Service
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Customer Service
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Customer Service Associate
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Service Industry Overview
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Customer Expectations & Satisfaction
Module 2: Communication Skills
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Verbal & Non-Verbal Communication
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Active Listening Skills
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Telephone Etiquette
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Professional Email Writing
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Accent Neutralization (Basic)
Module 3: Customer Handling Skills
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Handling Customer Queries
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Dealing with Complaints & Objections
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Problem-Solving Techniques
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Managing Difficult Customers
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Service Recovery Techniques
Module 4: CRM & Technology Tools
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Introduction to CRM Software
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Call Logging & Ticket Management
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Customer Data Handling
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Basic Computer Skills
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MS Word, Excel & Email Tools
Module 5: Sales & Service Support
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Upselling & Cross-Selling
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Product & Service Knowledge
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Customer Retention Techniques
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Service Level Agreements (SLA)
Module 6: Workplace Etiquette & Professionalism
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Corporate Grooming
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Time Management
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Teamwork & Work Ethics
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Stress Management
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Workplace Behavior
Module 7: Industry Exposure
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BPO & Call Center Processes
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Retail & Front Office Operations
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Banking & Financial Customer Support
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Hospitality Customer Service
Course Syllabus
Introduction to Customer Service
Communication Skills
Customer Handling Skills
CRM & Technology Tools
Sales & Service Support
Workplace Etiquette & Professionalism
Industry Exposure
Duration: 6 Months Months
Course Creator: Cursor Admin
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