Module 1: Introduction to Operations Management

• Definition & Importance of Operations Management
• Role of Operations in Business Strategy
• Key Operations Decisions (Process, Capacity, Inventory, Quality)
• Relationship Between Operations & Other Business Functions

Module 2: Process Design & Optimization

• Types of Production Processes (Job, Batch, Mass, Continuous)
• Process Mapping & Workflow Analysis
• Bottleneck Analysis & Capacity Planning
• Lean Manufacturing & Six Sigma Principles

Module 3: Supply Chain Management (SCM)

• Introduction to Supply Chain & Logistics
• Procurement & Supplier Relationship Management
• Inventory Control & Demand Forecasting
• Just-in-Time (JIT) & Vendor-Managed Inventory (VMI)

Module 4: Quality Management & Continuous Improvement

• Total Quality Management (TQM) & ISO Standards
• Statistical Process Control (SPC)
• Six Sigma Methodology (DMAIC & DMADV)
• Kaizen & Continuous Improvement Strategies

Module 5: Operations Strategy & Competitive Advantage

• Aligning Operations with Business Strategy
• Cost Leadership vs. Differentiation in Operations
• Agile & Responsive Operations
• Benchmarking & Performance Metrics (KPIs)

Module 6: Logistics & Distribution Management

• Transportation & Freight Optimization
• Warehouse & Inventory Management Systems
• Reverse Logistics & Sustainable Supply Chains
• Role of Technology (AI, Blockchain, IoT) in Logistics

Module 7: Project & Risk Management in Operations

• Introduction to Project Management (PMI, PRINCE2)
• Risk Identification & Mitigation Strategies
• Business Continuity & Disaster Recovery Planning
• Performance Measurement & Control

Module 8: Technology & Innovation in Operations

• Automation & Robotics in Operations
• Digital Transformation & Industry 4.0
• Data Analytics & AI in Operations
• Cybersecurity in Operational Systems